Shipping policy
Shipping Policy
1. Shipping Countries
We currently ship within Germany and selected countries within the European Union.
If your country is unavailable at checkout, shipping is currently not supported in your region.
2. Shipping Costs
Shipping costs are calculated at checkout.
Any applicable shipping fees will be displayed before completing the purchase.
3. Processing Time
Orders are usually processed within 1–3 business days.
Please note that certain made-to-order or limited products may require additional processing time before shipment.
Any extended processing times will be clearly stated on the product page.
4. Delivery Time
Estimated delivery times:
- Germany: 2–5 business days
- EU Countries: 4–10 business days
Delivery times may vary depending on destination, customs procedures or carrier delays.
5. Shipping Providers
We work with reliable logistics providers such as:
- DHL
- Deutsche Post
6. Tracking
Once your order has been shipped, you will receive a shipping confirmation email including tracking information.
Please allow some time for tracking updates to appear.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to incorrect or incomplete address details, the customer may be responsible for additional shipping costs.
8. Lost or Delayed Shipments
We are not responsible for delays caused by shipping carriers, customs or external circumstances beyond our control.
If your package appears lost, please contact us at:
and we will assist you as best as possible.
9. Contact
For shipping-related questions, please contact: