Privacy policy

Privacy Policy

1. Name and contact details of the controller

Duco Clothing GbR
Grabenäckerstraße 41
78054 Villingen-Schwenningen
Germany

Email: support@ducoclo.com

2. Data collection and processing

We collect and process personal data only when necessary to provide our services and operate our online shop.

This includes:

Name
Address
Email address
Payment information
IP address
Device information

The data is collected when you:

place an order
contact us
browse our website
subscribe to newsletters
interact with our advertisements

3. Use of your data

We use your data to:

process and fulfill orders
provide customer support
improve our website and services
prevent fraud and ensure security
comply with legal obligations
send marketing communications (only where permitted)

4. Legal basis

Your data is processed on the basis of:

Art. 6(1)(b) GDPR (performance of a contract)
Art. 6(1)(c) GDPR (legal obligation)
Art. 6(1)(f) GDPR (legitimate interests)
Art. 6(1)(a) GDPR (consent for marketing and cookies)

5. Shopify

Our store is hosted by Shopify Inc.

Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases and general Shopify application. Shopify stores your data on secure servers protected by firewalls.

For more information, please visit:
https://www.shopify.com/legal/privacy

6. Payment providers

We may share your information with payment providers such as:

Shopify Payments
PayPal
Klarna
Apple Pay
Google Pay

This is necessary to process payments securely.

These providers process your data according to their own privacy policies.

7. Shipping providers

To fulfill and deliver orders, we may share your data with shipping providers such as:

DHL
Deutsche Post

The information shared is limited to what is necessary for delivery.

8. Meta Pixel

We use the Meta Pixel provided by Meta Platforms Ireland Ltd. to analyze user behavior and optimize our advertising campaigns on Facebook and Instagram.

The Meta Pixel may collect information such as:

pages visited
products viewed
purchases
IP address
browser information

This data may be used for remarketing and conversion tracking.

Legal basis: Art. 6(1)(a) GDPR (consent).

Users may revoke consent at any time through the cookie settings.

9. TikTok Pixel

We use the TikTok Pixel provided by TikTok Technology Limited for marketing and analytics purposes.

The TikTok Pixel helps us measure advertising effectiveness and show relevant advertisements to users.

Information collected may include:

device information
browsing behavior
purchases
IP address

Legal basis: Art. 6(1)(a) GDPR (consent).

10. Cookies

Our website uses cookies and similar technologies to improve the user experience and analyze website traffic.

Non-essential cookies are only activated after the user has given consent through the cookie banner.

Users may change or withdraw their consent at any time.

Cookies may include:

essential website cookies
analytics cookies
marketing cookies
advertising cookies

11. Data retention

We retain your personal data only as long as necessary to fulfill the purposes stated above or as required by law.

12. Your rights

Under the GDPR, you have the right to:

access your personal data
correct inaccurate data
request deletion of your data
restrict processing
object to processing
data portability
withdraw consent at any time

To exercise these rights, contact us at:

support@ducoclo.com

13. International data transfers

Some of our service providers may process data outside the European Union.

Where necessary, appropriate safeguards are implemented to ensure compliance with GDPR requirements.

14. Data security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse or disclosure.

15. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page.

16. Contact and complaints

If you have questions about this Privacy Policy or your personal data, please contact us at: