Refund policy
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, items must be:
- unworn
- unwashed
- in original condition
- with all original tags and packaging included
Any items showing signs of wear, damage, washing or alteration may be refused.
Return Process
To request a return, please contact us first at:
Include:
- your order number
- the item(s) you want to return
- the reason for the return
Once your return request is approved, you may send the item back to us.
Return Shipping
Customers are responsible for arranging and paying for the return shipping themselves.
We do not provide prepaid return labels.
We strongly recommend using a tracked shipping method, as we are not responsible for lost return shipments.
Refunds
Once we receive and inspect your return, your refund will be processed to the original payment method.
Please allow several business days for the refund to appear, depending on your payment provider.
Original shipping costs are non-refundable.
If the returned item does not meet our return conditions, we reserve the right to refuse the refund.
Sale Items
Sale or discounted items are final sale and cannot be returned or refunded.
Exchanges
We currently do not offer direct exchanges.
If you would like another size or item, please place a new order separately.
Return Address
Duco Clothing GbR
Grabenäckerstraße 41
78054 Villingen-Schwenningen
Germany